Returns & Exchange

Return & Exchange Policy

  1. Returns

We have a 7 Days return policy, which means you have 7 Days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Returns will not be accepted due to personal preference or dislike. However, you may request an exchange in such cases. We deliver exactly what is shown and described for each product, and we trust that you review all product details before placing your order.

 

We always recommend creating an unboxing video when opening the package, as it verifies the items that we've sent and what you've received, providing valuable proof for both parties in case of any issues.

 

  • What we consider for returns:
    • The item is defective or damaged while transit.
    • Or if you received wrong or different product.
    • Fabric orders of 3 meters or more are eligible for return within 7 days from the date of delivery however it must be unused.

 

  • What we do not consider for returns:
    • Return requests will not be accepted if submitted more than 7 days after delivery.
    • In products such as personalized/customized items are not eligible for return.
    • Fabric orders below 3 meters are not eligible for return.

 

Note: There may be slight color variations between the picture and the actual fabric or dresses due to differences in display settings, as each screen has unique color and picture specifications. As a result, products may appear in varying shades, and returns are not accepted in such cases.

 

 

  • Eligibility for Returns:

 

    • Return request must be opened within 7 days once you receive the packet.  
    •  Items must be unused, in their original packaging, and with all tags and labels attached.       
    • An unboxing video is required in case of damage or defect, and wrong/different item is received.
    • We recommend to contact us immediately in case of damage or defect, and wrong/different item is received.
    • Clear photos of the product from all angles are needed to support your claim.

 

 

  • Process for Returns:

 

    • To initiate a return, please contact our customer service through email  helpindolibas@gmail.com with your order number and reason for return along with the images/video of the product.
    • If the item is defective, or damaged or if you received the wrong or different Product, please share unboxing video with us to claim.
    • We will cover the shipping charges if your return meets the conditions mentioned above under ‘What we consider for returns’ and ‘Eligibility for Returns:’
    • Upon eligible, a return shipping prepaid label will be provided and our courier partner will pick-up the item for you. Please ensure the item is securely packaged to prevent any damage during transit.
    • Once we receive the returned item, our quality control team will inspect it. If the return is approved, a refund will be issued to the original payment method within 5-7 working days.
    • In certain cases, we may accept returns at our discretion, depending on the situation and our assessment. In such cases, we may issue a refund, either partial or full, depending on our discretion.

 

  • Return Shipping Costs:

 

    • If the return is due to an error on our part, we will cover the return shipping costs.
    • For other reasons, the return shipping cost will be deducted from your refund.
    • For COD orders, the refund will be processed via UPI payment, after deducting the COD and shipping charges. 

 

2. Exchanges

  • Eligibility for Exchanges:

 

    • Products can be exchanged for a different size, color, or a different product within 7 days of delivery, subject to availability.
    • Items must be unused, in their original packaging, and with all tags and labels attached.
    • Some products such as personalized/customized are not eligible for exchange.
    • The customer will be responsible for both the reverse shipping and delivery charges. 
    • We may also apply a restocking fee, which varies depending on the product.

 

  • Process for Exchanges:

 

    • Contact our customer service at helpindolibas@gmail.com with your order number and details of the product you wish to exchange.
    • We will confirm the availability of the requested exchange item. If available, you will need to return the original item as per the return process mentioned above.
    • Once we receive the original item, the exchange item will be shipped to you within 5-7 working days however again it depend on availability.

 

  • Exchange Shipping Costs:

 

    • If the exchange is due to an error on our part, we will cover the shipping costs.
    • For other reasons, the reverse and delivery both shipping cost for the exchanged item will be borne by the customer.

 

  1. Refunds
  • Refund Processing:

 

    • Refunds will be processed within 2 days after we receive and inspect the returned item.
    • Refunds will be issued to the original payment method. Please allow additional time for the bank to process and reflect the refund in your account.
    • For COD orders, the refund will be initiated via UPI.

 

 

  1. Non-Returnable/Non-Exchangeable Items
  • The following items cannot be returned or exchanged : clearance items, gift cards, etc.

 

  1. Contact Us
  • For any questions or concerns about returns, exchanges, or refunds, please reach out to our customer service team at helpindolibas@gmail.com