Privacy policy

This Privacy Policy outlines how Indolibas.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions, need more information about our privacy practices, or wish to make a complaint after reviewing this policy, please contact us via email at helpindolibas@gmail.com or by mail at the following address:

65C Kailashpuri, Jagdish Colony, Mount Road, Amer Road, 302002 Jaipur, Rajasthan, India

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information needed to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. Below is a list of the Personal Information we collect and the reasons for collection.

Device Information

  • Purpose of Collection: To accurately load the Site for you and to perform analytics to optimize our Site.
  • Source of Collection: Collected automatically when you access our Site via cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purpose: Shared with our processor, Shopify.
  • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.

Order Information

  • Purpose of Collection: To fulfill your purchase, process payment, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and offer information or advertising related to our products or services based on your preferences.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purpose: Shared with our processor, Shopify.
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected directly from you.

    Minors

    The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

    Sharing Personal Information

    We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

    • Shopify: We use Shopify to power our online store. Learn more about Shopify’s use of your Personal Information here: Shopify Privacy Policy.
    • Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.

      Behavioural Advertising

      We use your Personal Information to deliver targeted advertisements or marketing communications. For example:

      • Google Analytics: We use Google Analytics to understand how our customers use the Site. Learn more about how Google uses your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.
      • Advertising Partners: We share information about your use of the Site, your purchases, and your interaction with our ads with our advertising partners. This information is collected directly or through cookies and similar technologies (with your consent).
      • Shopify Audiences: We use Shopify Audiences to show ads on other websites to buyers who have made purchases with other Shopify merchants and might be interested in our offerings.

      For more information on targeted advertising, visit the Network Advertising Initiative’s educational page: NAI Understanding Online Advertising.

      Using Personal Information

      We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.

      Lawful Basis

      In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:

      • Your consent;
      • The performance of the contract between you and the Site;
      • Compliance with our legal obligations;
      • To protect your vital interests;
      • To perform a task carried out in the public interest;
      • For our legitimate interests, provided these do not override your fundamental rights and freedoms.

      Retention

      We retain your Personal Information for our records as long as you place an order through the Site, unless you request us to erase it. For more information on your right to erasure, please see the ‘Your Rights’ section below.

      Automatic Decision-Making

      If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) if it has a legal or significant effect on you. We engage in limited automated decision-making for fraud prevention, such as:

      • Temporary blacklisting of IP addresses associated with repeated failed transactions (lasting a few hours).
      • Temporary blacklisting of credit cards associated with blacklisted IP addresses (lasting a few days).

      Selling Personal Information

      Our Site does not sell Personal Information as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

      GDPR

      If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information. Contact us through the contact information above.

      Your Personal Information is initially processed in India and then transferred outside of India for storage and further processing. For more details on data transfers and GDPR compliance, see Shopify’s GDPR Whitepaper: Shopify GDPR Whitepaper.

      CCPA

      If you are a California resident, you have the right to access, port, correct, update, or erase your Personal Information. Contact us through the information above. If you wish to designate an authorized agent to make these requests on your behalf, please contact us at the address above.

      Do Not Track

      Please note that we do not alter our data collection and usage practices in response to “Do Not Track” signals due to the lack of industry consensus on handling such signals.

      Changes

      We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

      Complaints

      If you wish to make a complaint, please contact us by email at helpindolibas@gmail.com.