Cancellation Policy

At Indolibas, we aim to make your shopping experience smooth and enjoyable. If you need to cancel an order, please check our policy below.

Order Cancellation Timeframe

  • You can cancel your order within 24 hours of placing it.
  • Custom orders are not eligible for cancellation.

Refund Process

  • If your order is canceled within the 24-hour window, we will process a full refund on the same day.
  • The refund will be issued to the same payment method used for the purchase and will reflect in your account within 5-7 business days.
  • For Cash on Delivery (COD) orders, no refund will be provided as no payment has been received yet.

Non-Cancellable Items

  • Besides custom orders, all standard products can be canceled within the 24-hour timeframe.

Contact Information

If you have any questions or need assistance with canceling your order, please contact us:

  • Phone: +91 9057119252 / 9468961424
  • Email: helpindolibas@gmail.com
  • Address: 65C, Kailashpuri, Mount Road, Amer Road, Jaipur, Rajasthan, 302002, India
  • Hours of Operation:
    • Monday - Friday: 9:30am - 7:30pm
    • Saturday: 10:30am - 6:30pm

We are here to help and ensure your satisfaction with Indolibas.